Microsoft, SAP and Adobe take on Salesforce with their new Open Data Initiative for customer data
Microsoft, SAP and Adobe today announced a new partnership: the Open Data Initiative. This alliance, which is a clear attack against Salesforce, aims to create a single data model for consumer data that is then portable between platforms. That, the companies argue, will provide more transparency and privacy controls for consumers, but the core idea here is to make it easier for enterprises to move their customers’ data around.
That data could be standard CRM data, but also information about purchase behavior and other information about customers. Right now, moving that data between platforms is often hard, given that there’s no standard way for structuring it. That’s holding back what these companies can do with their data, of course, and in this age of machine learning, data is everything.
“We want this to be an open framework”, Microsoft CEO Satya Nadella said during his keynote at the company’s annual Ignite conference. “We are very excited about the potential here about what truly putting customers in control of their own data for our entire industry,” he added.
The exact details of how this is meant to work are a bit vague right now, though. Unsurprisingly, Adobe plans to use this model for its Customer Experience Platform, while Microsoft will build it into its Dynamics 365 CRM service and SAP will support it on its Hana database platform and CRM platforms, too. Underneath all of this is a single data model and then, of course, Microsoft Azure — at least on the Microsoft side.
“Adobe, Microsoft and SAP are partnering to reimagine the customer experience management category,” said Adobe CEO Shantanu Narayen. “Together we will give enterprises the ability to harness and action massive volumes of customer data to deliver personalized, real-time customer experiences at scale.”
Together, these three companies have the footprint to challenge Salesforce’s hold on the CRM market and create a new standard. SAP, especially, has put a lot of emphasis on the CRM market lately and while that’s growing fast, it’s still far behind Salesforce.