Samsung Electronics CEO Says Firm Must Learn From Crisis

by admin November 1, 2016 at 6:16 am

Samsung Electronics Co Ltd Chief Executive Kwon Oh-hyun on Tuesday said the South Korean tech giant must improve, as it reels from the costly withdrawal of its Galaxy Note 7 smartphone.

Without referring directly to the failure of the fire-prone Galaxy Note 7s, Kwon said in a statement Samsung employees should look back and ask whether they had been complacent in their work.

“We have a long history of overcoming crises,” Kwon said.

“Let us use this crisis as a chance to make another leap by re-examining and thoroughly improving how we work, how we think about innovation and our perspective of our customers.”

(Also see: Samsung Looks Beyond Batteries for Reason of Galaxy Note 7 Fires)

The global smartphone leader and Apple rival last week said it aimed to recover quickly from the withdrawal of the fire-prone Galaxy Note 7 in October.

The debacle raised concerns about Samsung’s quality control systems and dragged its third-quarter mobile earnings to their lowest level in nearly eight years, but so far no one at the firm has been publicly held responsible.”)}(“datalayer”,”z9f2640b1-0322-4dc9-abe1-678b1b8037e1″,true, 1 , 1);

Samsung is expanding its probe into the Galaxy Note 7 fires beyond batteries, as it tries to get to the bottom of one of the worst product failures in tech history.

© Thomson Reuters 2016

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